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Kea-Live Help - Issue Tracker
As a Kea client, you have direct access to our issue tracker. This document describes the tracking of bug fixes, enhancement requests and all other issues at https://keasystems.axosoft.com/.  

 Use your email address as the login ID with the password supplied by Kea. If no one at your company has a user with access to the tracker, send a request to support@keasystems.com with the name and email address of the designated individual and Kea will respond with a password that allows entry to the tracker. Also, any issues not entered into the tracker should be sent to that same email address.
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After logging in, you will be taken to the ‘Tickets’ screen. Your agency will be listed under ‘All Projects’ in the left column, and this will include a minimum of two sub-projects: ‘Bugs’ and a ‘To Do’ list. Selecting the project name will display all the tickets for your agency, selecting any sub-project will limit the results. Amendments, enhancements or any other work may have its own project listed alphabetically here. Also, any column heading can be used to order the list.
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Creating a Ticket
Select the ‘Add’ button to display the Ticket entry form:
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Enter the following fields, and click either Save button in the lower right:
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