Kea-Live Help - Issue Tracker
As a Kea client, you have direct access to our issue tracker. This document describes the tracking of bug fixes, enhancement requests and all other issues at https://keasystems.axosoft.com/.
Use your email address as the login ID with the password supplied by Kea. If no one at your company has a user with access to the tracker, send a request to support@keasystems.com with the name and email address of the designated individual and Kea will respond with a password that allows entry to the tracker. Also, any issues not entered into the tracker should be sent to that same email address.
Use your email address as the login ID with the password supplied by Kea. If no one at your company has a user with access to the tracker, send a request to support@keasystems.com with the name and email address of the designated individual and Kea will respond with a password that allows entry to the tracker. Also, any issues not entered into the tracker should be sent to that same email address.
After logging in, you will be taken to the ‘Tickets’ screen. Your agency will be listed under ‘All Projects’ in the left column, and this will include a minimum of two sub-projects: ‘Bugs’ and a ‘To Do’ list. Selecting the project name will display all the tickets for your agency, selecting any sub-project will limit the results. Amendments, enhancements or any other work may have its own project listed alphabetically here. Also, any column heading can be used to order the list.
Creating a Ticket
Select the ‘Add’ button to display the Ticket entry form:
Enter the following fields, and click either Save button in the lower right:
